Locations: VA - Richmond, United States of America, Richmond, VirginiaSenior Manager, Change Management|Retail Bank Enterprise PaymentsThe Enterprise Payments organization is at the core of how we move money at Capital One. We are a dynamic organization that manages our critical money movement rails (ACH, Check, Debit, RTP, and Wires) as well as providing the oversight for our end-to-end payments strategy, operations and risk management for all payment types across the Enterprise. With each day, we approach foundational capacities with enterprise thinking to optimize how we work in a well-managed way, for both ourselves and our customers.As a Change Management Sr. Manager for Capital One’s Retail Bank Enterprise Payments Organization, you will lead a team of associates to develop and support strategy to enable the delivery of well managed change, ensuring associate and business readiness for change. The ideal candidate can craft a powerful strategy and rally his team and stakeholders to deliver against it. This candidate has experience engaging and influencing a diverse set of stakeholders across multiple business lines. This leader will be a customer-focused, value-adding partner who can identify and adapt to customer needs, while also evolving our internal processes to ensure we are operating in a well managed way. This leader should be able to communicate at all levels of the organization and lead a team leveraging their exceptional proven people leadership skills.Key responsibilities for this role in the Enterprise Payments team include:
Developing a coherent destination strategic change agenda and delivering on the agenda for the Enterprise Payments Change Program
Providing strategic and tactical thought partnership to effectively drive results
Leveraging change data to derive insights informing strategic priorities and change practice across EP
Building relationships and collaborating with key stakeholders to ensure delivery of commitments.
Cultivating a culture that is adaptive, inclusive and focused on associate growth and development that embraces our changing environment.
Proactively managing stakeholder relationships to appropriately set expectations, ensure alignment, and maintain appropriate feedback & escalation paths
Provide guidance, establish direction, & ensure well-managed approaches for changes across the payments landscape
Strategically build knowledge management processes to support well managed operations and change implementation
Basic Qualifications:
Bachelor's Degree or Military Experience
At least 5 years of Process Management OR at least 5 years of Project Management experience
At least 5 years of People Management experience
Preferred Qualifications:
PROSCI Certified Change professional
CCMP Certification
Master’s Degree in Business Management or Process Management or Project Management or Risk Management
Process Management Certification (i.e. LEAN / Six Sigma)
CRCM, CAMS, CIPP, or ABA Risk Management certification
8+ years of Process Management experience
5+ years of Project Management experience
7+ years of People Management experience
5+ years of Risk Management experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to [email protected] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).